Shipping policy

Shipping Policy

Thank you for shopping with Zelmique Store. We are committed to providing a reliable and convenient delivery experience for our customers.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may be processed on the next business day.

Shipping Time

For orders shipped within the United States, the estimated delivery time is generally 7–15 business days.

Delivery times may vary depending on the destination, carrier availability, weather conditions, peak seasons, or other circumstances beyond our control.

Shipping Cost

We currently offer FREE Standard Shipping within the United States.

Any applicable shipping charges will be clearly displayed at checkout before payment is completed.

Order Tracking

Once your order has been shipped, tracking information will be provided when available.

Please allow some time for the tracking information to become active after your order has been dispatched.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has already been processed or shipped.

Delayed or Lost Packages

Occasionally, shipping delays may occur due to the carrier or circumstances beyond our control.

If your package appears significantly delayed or has not arrived within the expected delivery period, please contact our customer support team so we can assist you.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible and provide your order number along with photos or other relevant information.

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy.

Contact Us

If you have any questions regarding shipping or your order, please contact us through the contact information provided on our website.