Refund policy
30-Day Return Policy
At Zelmique Store, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused or unworn, with all original accessories, tags, and packaging. You will also need your order number or proof of purchase.
Sale and promotional items are eligible for our 30-day return policy, provided they meet the return conditions stated above.
How to Start a Return
To request a return, please contact us at:
Please include:
- Your full name
- Order number
- Reason for the return
- Photos or videos of the item if it is damaged, defective, or incorrect
Once your return request has been reviewed and approved, we will provide you with the correct return address and return instructions.
Because we work with different fulfillment locations, please do not send your return to the business address shown on our website unless our support team specifically instructs you to do so.
Items returned without prior authorization may not be accepted.
Return Shipping
If your item arrives damaged, defective, or incorrect due to an error on our part, please contact us immediately. We will work with you to provide an appropriate solution, such as a replacement or refund.
For returns due to a change of mind, incorrect size selection, or other reasons not caused by an error on our part, the customer may be responsible for return shipping costs.
Original shipping charges, if any, are non-refundable unless the item was damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at:
Please provide your order number and clear photos or videos showing the issue so we can evaluate the problem and resolve it as quickly as possible.
Exchanges
If you would like a different product, size, or variation, please contact us first.
The fastest way to receive the item you want may be to return the original item after your return has been approved and place a new order separately.
Cancellations
If you need to cancel or change your order, please contact us as soon as possible at support@zelmiquestore.com.
We cannot guarantee that an order can be canceled or modified once it has entered processing or has already been shipped.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Gift cards
- Personalized or custom-made products
- Items that have been used, damaged, or altered after delivery
- Items returned without original packaging or required accessories
- Items returned more than 30 days after delivery
Discounted, sale, and promotional products are NOT automatically excluded from returns. They remain eligible under our 30-day return policy if they meet the conditions above.
Please contact us if you have questions about whether your item is eligible for return.
Refunds
Once we receive and inspect your approved return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days after approval for the refund to appear. Processing times may vary depending on your bank, credit card issuer, or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact:
Orders Marked as Delivered
If your tracking information shows that an order has been delivered but you cannot locate it, please check with household members, neighbors, your building reception, or the shipping carrier first.
If you still cannot locate the package, contact us at support@zelmiquestore.com and we will assist you in reviewing the shipment information.
Contact Us
For any questions regarding returns or refunds, please contact: